Chase vs Kroo: Which is the best?

One is famous for cashback. The other, for paying interest on your balance. So which one came out on top?

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Chase is a relatively new bank in the UK, having launched in 2021. The digital banking brand is owned by global finance giant JPMorgan. By contrast, Kroo has been around since 2016.

Both banks offer a free personal current account that you can manage via a mobile banking app. Chase’s account gained huge popularity through its 1% cashback offer, while Kroo has stood out for paying decent interest on current account balances. We pitted them against each other.

At a glance

ChaseKroo
Finder score4.2
★★★★★
4.0
★★★★★
Customer satisfaction survey4.9
★★★★★
Not yet rated
Free spending abroad
Overdraft rateNo overdrafts24.9% APR
Interest when you're in credit0%4.1%
Branch access
FSCS protected
Sign-up bonus
AmountN/AN/A
Product imageChaseKroo
Find out more

Chase’s current account comes with a blue numberless debit card, with your details stored in the app so only you can see them. Kroo, on the other hand, has a black, contactless card.

Neither bank has branches (Chase only has branches in the US), so you must manage all of your transactions via the app.

Unlike Chase, Kroo offers an overdraft and pays interest of 4.1% on credit balances. However, Chase customers can earn 1% cashback on their spending (up to £15 a month) for the first year, and have access to a saver account paying 3.85% AER.

Both accounts are protected under the Financial Services Compensation Scheme, which means deposits of up to £85,000 per person are covered in the event your bank goes bust. You can also enjoy fee-free spending abroad with either account.

Round 1: App features

ChaseKroo
Visual breakdown of spending
Spending categoriesN/A12
Set spending budgets
Set up direct debits in the app
Top up via bank transfer
Have salary paid in
Separate savings accounts
Round-ups
Customer service via the app
Customer service via a telephone line
Cheque scanning
Freeze/unfreeze card in app
Send money abroad
Fee for sending money abroadInternational payments unavailableN/A
Find out more

The Kroo and Chase mobile banking apps come with a range of similar features, although there are some important differences. You can easily view transactions with both apps, but Kroo also splits transactions into different spending categories, such as eating out and groceries.

Neither app lets you send money abroad, but you can freeze and unfreeze your card and speak to the customer services teams through the in-app chat feature. Chase also offers a round-ups feature, where your spending is rounded up to the nearest £1 and the spare change is transferred into your round-up account paying 5% AER.

  • Winner: Tie. The apps have similar features, but while Kroo lets you split transactions into different categories, Chase rounds up your transactions and deposits the difference into a savings account.

Round 2: Spending in the UK

ChaseKroo
Free card transactions in the UK
Contactless card limit£100£100
Apple Pay
Google Pay
Samsung Pay
Free ATM withdrawalsUp to £500 per dayUp to £300 per day
Find out more

You can use your Kroo or Chase card to spend fee-free in the UK. Both cards have a contactless limit of £100.

In addition, you can add your Kroo or Chase card to Apple Pay and Google Pay, but only Chase supports Samsung Pay.

ATM withdrawals are also free, but while Chase lets you withdraw up to £500 a day, Kroo’s daily limit is lower at £300.

  • Winner: Chase – it supports Samsung Pay and has a higher daily withdrawal limit.

Round 3: Using the card abroad

ChaseKroo
Free foreign transactionsUnlimitedUnlimited
Free foreign ATM withdrawalsUp to £1,500 per monthUp to £200 per month
Find out more

Spending abroad on your card is free with both the Kroo and Chase accounts – and there are no limits to this.

You can also withdraw money from an ATM overseas without being charged. However, this is limited to £1,500 a month with Chase, and from 1 November, Kroo customers will only be able to withdraw £200 a month before being charged a 3% fee.

  • Winner: Currently Kroo but this will change in November 2024.

Round 4: Account types

ChaseKroo
Free account
Premium account
Joint account
Teen account (for 16- and 17-year olds)
Kids' account or card
Business account
Find out more

Both Kroo and Chase have a very simple offering of one free current account. There are no joint accounts, no kids’ or teen accounts and no business accounts.

  • Winner: Tie. There’s nothing to choose between them in this category.

Round 5: Signing up

ChaseKroo
Apply through the app
Quick application
Credit check
Card delivery feeFreeFree
Card delivery timescale5-7 working days3-5 working days
Find out more

You can apply for both the Kroo and Chase account through their respective apps and your account should be up and running the same day. No credit checks are needed, though you will need to provide a photo of your ID and a selfie.

Your card will be sent out free of charge for both accounts. Both cards will arrive within a few days though Kroo has been known to arrive quicker.

  • Winner: Tie. The sign up process is similarly quick and easy for both Chase and Kroo.

Overall winner: Kroo

There are many similarities between the Chase and Kroo accounts. Their banking apps offer a similar array of features and both accounts offer fee-free spending abroad. But if we had to pick just one account, we’d hand it to Kroo. As well as having the option of an overdraft, you’ll also earn interest whenever you’re in the black.

Having said that, if you’re after a higher cash withdrawal limit, or you’re looking for a savings account to sit alongside your current account, Chase is still a very worthy contender – especially with the cashback deal in the first year. It really boils down to personal choice.

We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.
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To make sure you get accurate and helpful information, this guide has been edited by Liz Edwards as part of our fact-checking process.
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Writer

Rachel Wait is a freelance journalist and has been writing about personal finance for more than a decade, covering everything from insurance to mortgages. She has written for a range of personal finance websites and national newspapers, including The Observer, The Mail on Sunday, The Sun and the Evening Standard. Rachel is a keen baker in her spare time. See full bio

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